1. Processing Time

All orders are processed within 1–2 business days after confirmation. Orders are not processed or shipped on weekends or public holidays.

  1. Shipping Rates & Delivery Time

Shipping fees and delivery times vary depending on your location:

Cairo & Giza: 1–3 business days
Other Governorates: 2–5 business days

Shipping cost will be calculated at checkout.

  1. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email to monitor your delivery status.

  1. Shipping Delays

Delays may occur due to high demand, weather conditions, or courier issues. We will notify you in case of any significant delay.

  1. Failed Deliveries

If the delivery attempt fails due to incorrect address or unavailability, the courier will contact you to reschedule. Additional shipping fees may apply.

  1. International Shipping (Optional)

We currently [do/do not] offer international shipping.
(If yes → specify countries, cost, and delivery time)

  1. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: order@zenziapharma.net
Phone: +20 01019215967